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Assembled

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AI-era workforce management platform for blended human and AI support teams

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price $25
  • Free trial Not offered
  • Best for Startups, SMEs, Enterprises

What is Assembled?

Assembled is a workforce management platform for customer support teams that blends in-house agents, BPO partners, and AI agents in one system. Its machine learning forecasting engine, which uses time-series modeling including Meta's Prophet model, predicts contact volume across channels, while its scheduling engine treats schedule creation as an optimization problem solved with integer linear programming and constraint programming across agent skills, labor laws, SLA targets, and channel coverage.

Assembled prices its Workforce Management plans per agent per month, starting with Core at $25, Pro at $45, and Enterprise at $75, each adding more automation and support. It also sells AI Copilot starting at $35 per agent per month and usage-based AI Agents starting at $0.65 per conversation, both billed separately from the WFM plans.

Key Features of Assembled

Assembled lists 8 documented features, including Machine learning demand forecasting with Prophet-based time-series modeling, AI-optimized scheduling using integer linear programming and constraint programming and Real-time adherence and staffing dashboards. The list below covers what the product does rather than how it is marketed.

  • Machine learning demand forecasting with Prophet-based time-series modeling
  • AI-optimized scheduling using integer linear programming and constraint programming
  • Real-time adherence and staffing dashboards
  • Automated PTO and shift-swap management
  • QA reporting
  • BPO vendor management with capacity planning and coverage heatmaps
  • Custom API access on Enterprise plans
  • AI Copilot for reply drafting, translation, and summarization

Assembled Pricing

Assembled lists 3 plans, from $0.65 to $35.

Workforce management

$25

per month

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Starts at this rate for staffing plans and hybrid workforce operations, with ML based forecasting and AI powered scheduling.

Agent assist

$35

per month

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Starts at this rate for AI that drafts replies, translates messages in real time and automates busywork.

AI agents

$0.65

per conversation

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Starts at this rate for autonomous multi channel resolution across phone, chat and email.

Assembled Specifications

Assembled is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Zendesk, Salesforce, Intercom, Slack, and other support and CRM platforms
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
assembled.com

Assembled Videos

Assembled Screenshots

Assembled screenshot 1

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Assembled FAQs

Plans start at $25 per agent per month for Core, $45 for Pro, and $75 for Enterprise.

Yes, its Vendor Management add-on includes BPO capacity planning, scheduling integrations, and coverage heatmaps.

A machine learning engine that includes Meta's Prophet time-series model.

Yes, AI Agents are priced separately starting at $0.65 per conversation.

Assembled's pricing page does not advertise a free trial; prospective customers can access a self-guided demo instead.