Skip to content
SocialAtoZ

Spiceworks

Verified

Free, ad-supported IT help desk and ticketing software for small IT teams

Ticketing Management Software
–

Not yet rated. Be the first to review Spiceworks.

Visit website Request pricing Write a review
Spiceworks screenshot See all screenshots
  • Deployment Cloud Based
  • Starting price $6
  • Free trial Not offered
  • Best for Startups, SMEs

What is Spiceworks?

Spiceworks Help Desk is a cloud-based IT ticketing tool built for small and mid-sized IT teams. The free Core plan supports unlimited technicians and tickets, and includes ticket management, automation rules, a self-service portal, basic asset tracking, and reporting, funded by on-screen ads.

A paid Premium tier, priced per agent, removes ads and adds live chat, bulk ticket actions, and extra productivity tools. Spiceworks also offers mobile apps for iOS and Android so technicians can manage tickets away from their desks. It is part of Spiceworks Ziff Davis, best known for its long-running IT professional community alongside its help desk software.

Key Features of Spiceworks

Spiceworks lists 8 documented features, including Ticket management with automation rules, IT asset inventory and tracking and Self-service portal for end users. The list below covers what the product does rather than how it is marketed.

  • Ticket management with automation rules
  • IT asset inventory and tracking
  • Self-service portal for end users
  • Email-to-ticket conversion
  • Knowledge base
  • Reporting and analytics dashboards
  • Mobile apps for iOS and Android
  • Live chat (Premium tier)

Spiceworks Pricing

Spiceworks lists one plan, at $6.

Premium Plan

$6

Per-Seat/Month, Billed Monthly

Request pricing

Or $5 per seat per month billed annually. The vendor also offers a free Core Plan covering 1-5 admin/technician seats.

Spiceworks Specifications

Spiceworks is available on web app and has iOS and Android apps. It has a free plan.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
Support
  • Email
  • Tickets
  • Live Support
Public API
No
Free trial
No
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
spiceworks.com

Spiceworks Videos

Spiceworks Screenshots

Spiceworks screenshot 1

Used Spiceworks? Write the first review.

Spiceworks FAQs

Yes, the Core plan is free with unlimited technicians and tickets, though it displays ads; a paid Premium tier removes ads for $6 per agent per month.

Yes, the free plan includes basic asset tracking and inventory alongside ticketing.

Yes, Spiceworks supports converting incoming emails into help desk tickets automatically.

Spiceworks Cloud Help Desk is a hosted web application; no local server installation is required.

Yes, Spiceworks offers mobile apps for iOS and Android for on-the-go ticket management.