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Cogito

Verified

Real-time emotion AI coaching for contact center agents, now part of Verint

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises

What is Cogito?

Cogito is a real-time AI coaching and conversation analytics platform for contact centers that analyzes voice and behavioral signals during live calls to gauge customer and agent emotional state. Its Coaching Bot delivers in-the-moment, non-disruptive guidance to agents, its CX/EX Scoring Bot measures customer and employee experience in real time, and Agent Copilot Bots automate routine contact center tasks. The platform also provides dual-channel call transcription and automatic redaction of personally identifiable information.

Cogito was acquired by Verint, with the deal finalized in October 2024, and is no longer sold as a fully independent standalone product; it is now marketed as part of Verint's AI-driven customer experience platform. Pricing is not publicly disclosed and requires contacting Verint sales.

Key Features of Cogito

Cogito lists 8 documented features, including CX/EX Scoring Bot for real-time customer and employee experience measurement, Coaching Bot delivering in-the-moment, non-disruptive agent guidance and Agent Copilot Bots that automate contact center tasks. The list below covers what the product does rather than how it is marketed.

  • CX/EX Scoring Bot for real-time customer and employee experience measurement
  • Coaching Bot delivering in-the-moment, non-disruptive agent guidance
  • Agent Copilot Bots that automate contact center tasks
  • Detection of 200+ voice and behavioral conversational signals
  • Dual-channel audio call transcription with emotional context
  • Automatic on-the-fly redaction of personally identifiable information
  • Personalized Coaching dashboard for supervisors
  • Real-time next-best-action suggestions for agents

Cogito Pricing

Cogito lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

Enterprise pricing based on organization needs; not published. Contact Verint sales for a quote.

Cogito Specifications

Cogito is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Enterprises
Support
  • Email
  • Phone
  • Tickets
  • Training
Integrations
Salesforce
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
cogitocorp.com

Cogito Screenshots

Cogito screenshot 1

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Cogito FAQs

No. Cogito was acquired by Verint, with the acquisition finalized in October 2024, and its products are now sold as part of Verint's platform rather than as a fully standalone product.

It analyzes live conversations and delivers real-time, non-disruptive guidance to help agents improve their performance during the call.

It is a real-time scoring tool that measures customer experience (CX) and employee experience (EX) during interactions.

No, pricing is custom and depends on organizational requirements; you must contact Verint sales for a quote.

Cogito primarily serves large enterprises in financial services, healthcare and insurance with complex customer relationships.