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Intradiem

Verified

Real-time intelligent automation that reallocates contact center agent time based on live conditions

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises

What is Intradiem?

Intradiem is a real-time workforce automation platform for large contact centers that monitors live operational data such as call volume, agent status, and queue backlogs, and automatically acts on it. When agents go idle, the system can trigger coaching, training, or e-learning tasks, and pull agents back if volume rises. It also automates attendance handling, notifying supervisors and adjusting schedules when agents miss shifts, and rebalances tasks across queues, teams, and functions using its Dynamic Workforce Orchestration technology.

Intradiem serves industries including healthcare, financial services, insurance, retail, and utilities, and integrates with existing ACD and WFM systems, including a Verint partnership. Intradiem is headquartered in Alpharetta, Georgia. Pricing is not published; the company works through custom quotes based on agent count and configuration.

Key Features of Intradiem

Intradiem lists 8 documented features, including Real-time idle-time detection and automated coaching or training triggers, Dynamic Workforce Orchestration for cross-queue task reallocation and Automated attendance and no-show handling. The list below covers what the product does rather than how it is marketed.

  • Real-time idle-time detection and automated coaching or training triggers
  • Dynamic Workforce Orchestration for cross-queue task reallocation
  • Automated attendance and no-show handling
  • Talk time, hold time, and ACW pattern monitoring
  • Real-time net staffing adjustments to match demand
  • Multi-channel support across voice, chat, and back office
  • Automated agent well-being messages (breaks, recognition)
  • Integration with existing ACD and WFM systems

Intradiem Pricing

Intradiem lists 1 plan without published figures. Pricing is quoted on request.

Intradiem

Custom

Contact sales

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Custom quotes based on agent count and configuration; no published list price

Intradiem Specifications

Intradiem is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Enterprises
Support
  • Email
  • Phone
  • Training
  • Tickets
Integrations
ACD platforms, WFM systems, Verint
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
intradiem.com

Intradiem Videos

Intradiem Screenshots

Intradiem screenshot 1

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Intradiem FAQs

Intradiem acts on live operational data within seconds, automatically reallocating agent time (for training, coaching, or breaks) rather than waiting for after-the-fact schedule adjustments.

No, it is designed to integrate with and act on data from existing ACD and WFM systems rather than replace them.

Healthcare, financial services, insurance, retail, telecom, and utilities are cited as target industries.

No, Intradiem requires prospective customers to contact sales for a custom quote.

Intradiem states it supports multiple channels including voice, chat, and back-office work.