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Aircall IVR

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Cloud phone system IVR built with Aircall's visual Smartflows call routing builder

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price $30/license/month
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Aircall IVR?

Aircall's IVR is built inside Smartflows, its visual drag and drop call flow editor, letting teams create nested menus, set time based or holiday routing, and publish changes without developer help. Callers can press a star key at any point to request a callback instead of waiting on hold, and greetings can be generated automatically from typed text or uploaded as MP3 or WAV files. An AI Voice Agent add-on can answer routine calls using the company knowledge base before handing off to a person.

IVR is included from Aircall's entry Essentials plan, priced at $30 per license per month billed annually with a 3 license minimum, working out to $90 per month. The Professional plan is $50 per license per month billed annually and adds features like Salesforce CTI and smart routing, while a Custom plan requires a 25 license minimum.

Key Features of Aircall IVR

Aircall IVR lists 9 documented features, including Smartflows visual drag and drop IVR and call flow builder, Multi-level, nested IVR menus and AI-generated greeting audio or MP3/WAV upload. The list below covers what the product does rather than how it is marketed.

  • Smartflows visual drag and drop IVR and call flow builder
  • Multi-level, nested IVR menus
  • AI-generated greeting audio or MP3/WAV upload
  • Time-based routing for business hours and holidays
  • Star-key callback requests to reduce hold times
  • AI Voice Agent for automated call handling
  • Native integrations with Salesforce, HubSpot and 250+ apps
  • Skill-based and queue-priority routing on higher tiers
  • Real-time and historical call analytics

Aircall IVR Pricing

Aircall IVR lists 3 plans without published figures. Pricing is quoted on request.

Essentials

$30/license/month

3 license minimum ($90/month), billed annually; $40/license monthly billing

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Includes IVR, call routing, call recording, and 250+ integrations

Professional

$50/license/month

3 license minimum, billed annually; $70/license monthly billing

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Adds Salesforce CTI, mandatory call tagging, advanced analytics, Power Dialer

Custom

Custom

25 license minimum

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Adds unlimited outbound calls, custom onboarding, SLA, single sign-on

Aircall IVR Specifications

Aircall IVR is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, HubSpot, Zendesk, Slack, Pipedrive, Intercom, Microsoft Teams (250+ integrations)
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
No
Customisable
Yes
Website
aircall.io

Aircall IVR Videos

Aircall IVR Screenshots

Aircall IVR screenshot 1

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Aircall IVR FAQs

Smartflows is Aircall's visual, drag and drop editor used to build IVR menus and call routing rules without code.

IVR is included starting with the Essentials plan at $30 per license per month billed annually, with a 3 license minimum bringing the real cost to $90 per month.

Yes, callers can press the star key at any point in the flow to request a callback instead of waiting on hold.

Yes, an AI Voice Agent add-on can answer routine calls using the company's knowledge base and transfer to a human agent when needed.

Yes, the Essentials and Professional plans require a minimum of 3 licenses, and the Custom plan requires a minimum of 25 licenses.