Talkdesk IVR
What is Talkdesk IVR?
Talkdesk IVR is the interactive voice response system built on Talkdesk Studio, a visual flow builder used to design multi-level call menus for the Talkdesk CX Cloud contact center platform. Callers can be routed using DTMF keypresses or, with the Voice IVR component, by briefly explaining their reason for calling. Admins can record prompts, upload MP3 or WAV files, or type text for automatic conversion to audio.
The Studio IVR builder is included from the Voice Essentials plan, priced at $105 per user per month, alongside Digital Essentials at $85, Elite at $165, and Industry Experience Clouds at $225 per user per month. A lighter Talkdesk Express option is available for smaller US and Canada based businesses with 25 included licenses and $100 in free credit.
Key Features of Talkdesk IVR
Here are the powerful features that make Talkdesk IVR stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Talkdesk Studio drag and drop IVR flow builder
- Multi-level, nested IVR menus
- Voice IVR component for spoken reason-for-call capture
- Custom prompt recording, file upload or text-to-speech
- Skill-based and best-agent routing rules
- Extension dialing to bypass IVR menus
- Voicemail routing for after-hours or full queues
- Real-time and historical IVR analytics
- Native Salesforce and Zendesk integrations
Talkdesk IVR Pricing
Here are the pricing plans for Talkdesk IVR. Choose the plan that best fits your requirements and budget.
Digital Essentials
$85/month
per user
Digital channels (email, chat, SMS, social) with Studio routing, no voice
Voice Essentials
$105/month
per user
Voice contact center with Talkdesk Studio IVR builder, speech recognition, voicemail transcription
Industry Experience Clouds
$225/month
per user
Elite plus industry-specific solutions (financial services, healthcare, retail, etc.)
Talkdesk Express
Custom
25 licenses, US and Canada only
Includes $100 free credit, no contract required
Talkdesk IVR Specifications
Get a closer look at the technical specifications and system requirements for Talkdesk IVR. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
Talkdesk IVR Videos
Talkdesk IVR Screenshots
Overall Talkdesk IVR Reviews
Here's our unbiased review of Talkdesk IVR. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.