NICE CXone IVR
VerifiedCloud-native IVR with drag and drop studio, speech recognition and self-service automation
- Deployment Cloud Based
- Starting price $110/month
- Free trial Not offered
- Best for SMEs, Agencies, Enterprises
What is NICE CXone IVR?
NICE CXone IVR is a cloud native interactive voice response system built into the CXone customer experience platform. Administrators use CXone Studio, a drag and drop design tool, to build multilevel call flows that support both DTMF and speech recognition, automate self-service tasks such as bill payment, and hand off calls to agents along with the journey context and information already collected.
CXone IVR is natively integrated with the platform's ACD and AI capabilities, and callers can request an automated callback instead of waiting in queue. NICE publishes tiered per-agent pricing on its official site, ranging from an Omnichannel Suite at $110 per agent per month up to an Ultimate Suite at $249 per agent per month plus $0.25 per session, billed monthly in arrears.
Key Features of NICE CXone IVR
NICE CXone IVR lists 9 documented features, including CXone Studio drag and drop multilevel IVR builder, DTMF and speech recognition input and Self-service actions such as bill pay and account updates. The list below covers what the product does rather than how it is marketed.
- CXone Studio drag and drop multilevel IVR builder
- DTMF and speech recognition input
- Self-service actions such as bill pay and account updates
- Native integration with CXone ACD and platform AI
- Context and collected data carried through to agent handoff
- Automated callback when agents are busy
- Centralized publishing of IVR script updates
- IVR press path reporting and analytics
- Call queuing by department
NICE CXone IVR Pricing
NICE CXone IVR lists 5 plans without published figures. Pricing is quoted on request.
Omnichannel Suite
$110/month
per agent
Entry omnichannel package including IVR and routing
Ultimate Suite
$249/month + $0.25/session
per agent
Highest tier with advanced AI and voice of customer tools
NICE CXone IVR Specifications
NICE CXone IVR is available on web app. It offers an API.
- cloud based
- web app
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
NICE CXone IVR Videos
NICE CXone IVR Screenshots
Alternatives of NICE CXone IVR
AlternativesOther Interactive Voice Response (IVR) Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against NICE CXone IVR.
Cloud contact center platform with drag and drop IVR designer and AI voice bots
Visual drag and drop workflow builder for building IVR and voice call flows on Twilio
Cloud telephony and Smart IVR platform for Indian and emerging market businesses, now part of Gupshup
NICE CXone IVR Comparisons
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Alternatives to NICE CXone IVR
Other Interactive Voice Response (IVR) Software products listed on SocialAtoZ.
