Freshdesk
VerifiedAI-powered helpdesk and ticketing software for customer support teams
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Freshdesk?
Freshdesk, by Freshworks, is a cloud based helpdesk and ticketing platform that helps support teams manage customer conversations across email, chat, phone, and social channels from one place. It automatically categorizes, prioritizes, and routes tickets, offers a self service knowledge base, and includes Freddy AI features such as an AI Copilot that drafts replies and summarizes conversations, and AI agents that can resolve routine requests automatically.
Freshdesk is sold in three main tiers, Growth, Pro, and Enterprise, priced per agent per month, plus a multi-channel Freshdesk Omni option. There is a permanent free plan for up to two agents for six months and a 14-day free trial with full feature access. The platform integrates with over 1,200 apps including Google Workspace, Slack, Microsoft Teams, and Shopify.
Key Features of Freshdesk
Freshdesk lists 9 documented features, including Omnichannel ticketing across email, chat, phone, and social, Freddy AI Copilot for agents and AI agents for automated resolution. The list below covers what the product does rather than how it is marketed.
- Omnichannel ticketing across email, chat, phone, and social
- Freddy AI Copilot for agents
- AI agents for automated resolution
- Automated ticket routing and dispatch
- Self-service knowledge base and portals
- Custom objects and advanced reporting
- SLA and workflow automation
- 1,200+ app integrations
- Multi-brand and multi-language support
Freshdesk Pricing
Freshdesk lists 4 plans. One is free; the rest are quoted on request.
Free
Free
1-2 agents, 6 months
Core ticketing, basic knowledge base, pre-built reports, email support
Pro
$55/agent/month
billed annually
Adds custom objects, advanced ticketing, custom reporting, and routing
Enterprise
$89/agent/month
billed annually
Adds audit logs, approval workflows, and skills-based assignment
Freshdesk Specifications
Freshdesk is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Google Workspace, Slack, Microsoft Teams, Shopify, Mailchimp, and 1,200+ other apps
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- freshworks.com
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