Zoho Desk KB
VerifiedAI powered knowledge base module built into Zoho Desk helpdesk software
- Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is Zoho Desk KB?
Zoho Desk's knowledge base is a self service content module built into the Zoho Desk helpdesk platform, letting teams organize articles into categories and brand specific sections with pre built templates, version history, and approval workflows. Zoho's AI assistant Zia can turn past ticket conversations into help articles, answer customer questions in chat, and auto suggest relevant articles based on ticket keywords, while built in translation supports over 50 languages.
Knowledge base functionality becomes available starting on the Standard plan, with Zoho Desk priced per agent per month across a Free tier for up to 3 agents and paid Express, Standard, Professional, and Enterprise tiers. A 15 day free trial is available on any plan without requiring a credit card.
Key Features of Zoho Desk KB
Zoho Desk KB lists 9 documented features, including Knowledge base articles organized into categories and sub-categories, Zia AI article generation from past ticket conversations and Multilingual articles with translation to 50+ languages. The list below covers what the product does rather than how it is marketed.
- Knowledge base articles organized into categories and sub-categories
- Zia AI article generation from past ticket conversations
- Multilingual articles with translation to 50+ languages
- Public Help Center portal and embeddable ASAP widget
- Article version history and approval workflows
- Knowledge base analytics including views, likes and search keywords
- Multi-brand help center on higher tiers
- SEO optimized article publishing
- Community forum integration
Zoho Desk KB Pricing
Zoho Desk KB lists 5 plans without published figures. Pricing is quoted on request.
Free
Free
Up to 3 agents
Basic email ticketing and Help Center, no knowledge base analytics or automation
Express
$7/user/month
Billed annually
Email support, social media integration, web forms, AI agents, basic workflows
Standard
$14/user/month
Billed annually
Adds live chat, instant messaging, knowledge base, self-service widgets, custom dashboards
Professional
$23/user/month
Billed annually
Adds telephony integration, Zia AI, automation blueprints, multi-department support
Enterprise
$40/user/month
Billed annually
Adds guided conversations, skill-based assignment, multi-brand help center, sandbox environment
Zoho Desk KB Specifications
Zoho Desk KB is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- cloud based
- web app
- ios
- android
- freelancers
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
Zoho Desk KB Videos
Zoho Desk KB Screenshots
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