Sprinklr
What is Sprinklr?
Sprinklr is a unified customer experience management (Unified-CXM) platform built for large organizations and enterprises. It brings together social media management, customer service, marketing campaign orchestration, and social listening/insights into a single AI-powered system, letting teams manage conversations and content across 30+ digital and social channels from one console.
The platform uses a shared AI engine and data layer across all its products, offering features like AI copilots, automated agents, sentiment analysis, and omnichannel contact center tools. Sprinklr serves major global brands such as Microsoft, Ford, Uber, and Samsung, and pricing is customized per organization through direct sales consultation rather than published self-serve tiers.
Key Features of Sprinklr
Here are the powerful features that make Sprinklr stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Social media publishing and scheduling across 30+ digital and social channels
- Unified Agent Console for managing customer interactions from one dashboard
- Social listening and competitive benchmarking (Sprinklr Insights)
- Omnichannel contact center with conversational IVR and quality management (Sprinklr Service)
- AI-powered Copilot for real-time conversational assistance
- AI Agents for automating repetitive customer service and workflow tasks
- Campaign orchestration and social advertising management (Sprinklr Marketing)
- Employee advocacy and content marketing tools
- Sentiment, intent, and urgency-based automatic message categorization
- Developer APIs and platform integrations via Sprinklr Developer Portal
Sprinklr Pricing
Here are the pricing plans for Sprinklr. Choose the plan that best fits your requirements and budget.
Custom Enterprise Plan
Custom / Contact sales
Varies by organization size and modules selected
Sprinklr does not publish self-serve pricing tiers; pricing is quoted individually after a sales consultation and personalized demo, based on channels, modules (Social, Service, Insights, Marketing), and scale required.
Sprinklr Specifications
Get a closer look at the technical specifications and system requirements for Sprinklr. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- enterprises
- agencies
- phone
- live support
- training
- tickets
Sprinklr Videos
Sprinklr Screenshots
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Sprinklr Comparisons
Compare Sprinklr with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Sprinklr Reviews
Here's our unbiased review of Sprinklr. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.