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ConnectWise RMM

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RMM within the wider ConnectWise MSP software suite

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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Available
  • Best for SMEs, Enterprises

What is ConnectWise RMM?

ConnectWise RMM is one component of a suite that has long been a default for managed service providers, and that context matters more than the RMM alone. ConnectWise also supplies PSA, quoting, cybersecurity and remote control products, so buyers usually evaluate the RMM as part of a stack rather than in isolation.

The RMM covers monitoring, patching and automation across client endpoints, with the intended advantage being integration into ConnectWise PSA so that alerts, tickets and billing connect without middleware. For an MSP already running ConnectWise for service management, that integration is the argument; for one that is not, the surrounding suite is a larger commitment than a standalone tool. A free trial is available and pricing is not published.

Key Features of ConnectWise RMM

  • Monitor client endpoints continuously
  • Patch operating systems and applications
  • Automate remediation of common faults
  • Connect alerts through to PSA tickets
  • Access devices remotely for support
  • Manage multiple client tenants
  • Report on estate health per client
  • Integrate with ConnectWise quoting and billing
  • Apply security tooling across managed devices
  • Script routine administrative tasks

ConnectWise RMM Pricing

Custom

Custom

Free trial available; quoted per deployment

ConnectWise publishes no pricing. Quotes are scoped per MSP against endpoint counts and which products in the wider suite are licensed alongside the RMM.

ConnectWise RMM Specifications

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
ConnectWise PSA, ConnectWise quoting and billing, security vendors
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
connectwise.com

ConnectWise RMM Videos

ConnectWise RMM Screenshots

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ConnectWise RMM FAQs

ConnectWise RMM is remote monitoring and management software for MSPs, covering endpoint monitoring, patching and automation across client environments.

It can, but its main advantage is integration with ConnectWise PSA and the wider suite, connecting alerts to tickets and billing. MSPs not using the rest of the suite gain less from that.

PSA for service management, quoting, cybersecurity and remote control products, which is why the RMM is usually evaluated as part of a stack.

Yes, a free trial is offered. Pricing itself is not published.

ConnectWise does not publish pricing. It is quoted per MSP against endpoint counts and the products licensed alongside it.