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Datto Autotask PSA

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Professional services automation for MSP service delivery

MSP Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Datto Autotask PSA?

Autotask PSA is the service management half of an MSP stack rather than a monitoring tool: ticketing, time tracking, contracts, billing and project management for the business of delivering managed services. It answers what an MSP charges for and how profitably, where RMM answers what the devices are doing.

It sits under Kaseya ownership alongside Datto RMM and Kaseya VSA, and pairs most naturally with Datto RMM so that device alerts flow into tickets and billable work without manual re-entry. That integration is the practical reason MSPs buy the pair together. No self-serve trial is offered and pricing is not published; evaluation runs through a demo.

Key Features of Datto Autotask PSA

  • Manage service tickets end to end
  • Track technician time against clients
  • Administer contracts and service agreements
  • Invoice from tracked billable work
  • Run projects with resourcing and milestones
  • Feed RMM alerts into tickets automatically
  • Report on service profitability per client
  • Manage the client asset inventory
  • Track SLAs against agreed response times
  • Integrate with Datto RMM and Kaseya products

Datto Autotask PSA Pricing

Custom

Custom

Book a demo; quoted per technician

Request pricing

Datto publishes no pricing for Autotask PSA. Quotes are scoped per MSP, typically against technician counts and which Kaseya or Datto products are licensed alongside it.

Datto Autotask PSA Specifications

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Training
  • Tickets
Integrations
Datto RMM, Kaseya product family, accounting and invoicing systems
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
datto.com

Datto Autotask PSA Screenshots

Datto Autotask PSA screenshot 1

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Datto Autotask PSA FAQs

Autotask PSA is professional services automation for MSPs, covering ticketing, time tracking, contracts, billing and project management for service delivery.

RMM monitors and manages client devices. PSA runs the business around that work: what is billable, against which contract, and how profitable each client is.

Yes, and that pairing is the common reason MSPs buy both. Device alerts flow into tickets and billable work without manual re-entry. Both are Kaseya-owned.

No self-serve trial is offered. Evaluation runs through a demo with the sales team.

Datto does not publish pricing. It is quoted per MSP, typically against technician counts and products licensed alongside it.