ManageEngine ServiceDesk Plus
VerifiedAI-driven ITSM and help desk software with asset and change management
See all screenshots - Deployment Cloud Based, On Premises
- Starting price Free
- Free trial Available
- Best for SMEs, Enterprises
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is an ITIL-aligned service desk product from Zoho's ManageEngine division, available in Standard, Professional, and Enterprise editions across both cloud and on-premises deployment. Standard covers core incident management, a knowledge base, and a self-service portal; Professional adds IT asset management, purchase management, and contract management; Enterprise adds change, release, and project management with a CMDB. A free Standard edition is available for up to 5 technicians.
The platform includes Zia, Zoho's AI-powered virtual support agent, plus a no-code workflow builder for automating operations. On-premises pricing starts around $13 per technician per month for Standard, scaling to $67 per technician per month for Enterprise, with cloud pricing starting somewhat higher. ServiceDesk Plus also integrates with other ManageEngine products such as Endpoint Central and OpManager.
Key Features of ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus lists 8 documented features, including Incident and service request management, IT asset management with CMDB and Change and release management. The list below covers what the product does rather than how it is marketed.
- Incident and service request management
- IT asset management with CMDB
- Change and release management
- No-code workflow automation builder
- Zia AI virtual support agent
- Self-service portal
- Reporting dashboards
- Enterprise service management for HR, facilities, and finance
ManageEngine ServiceDesk Plus Pricing
ManageEngine ServiceDesk Plus lists 4 plans. One is free; the rest are quoted on request.
Standard (Free)
Free
Up to 5 technicians / 250 assets
Basic incident management, knowledge base, self-service portal
Standard
$13/technician/month
On-premises starting rate
Cloud pricing starts at $16/technician/month; incident management, knowledge base, self-service portal, basic reporting
Professional
$27/technician/month
On-premises starting rate
Cloud pricing starts at $33/technician/month; adds IT asset, purchase, and contract management
Enterprise
$67/technician/month
Starting rate
Adds change management, release management, project management, and CMDB
ManageEngine ServiceDesk Plus Specifications
ManageEngine ServiceDesk Plus is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- On Premises
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Enterprises
- Support
- Phone
- Tickets
- Training
- Integrations
- ManageEngine Endpoint Central, OpManager, ADManager Plus, ADSelfService Plus, Microsoft Teams, Jira, Microsoft 365, Outlook
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- manageengine.com
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