Skip to content
SocialAtoZ

Re:amaze

Verified

AI-powered helpdesk, live chat, and multi-channel support built for ecommerce brands

Customer Service software
–

Not yet rated. Be the first to review Re:amaze.

Visit website Request pricing Write a review
Re:amaze screenshot See all screenshots
  • Deployment Cloud Based
  • Starting price $29
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Re:amaze?

Re:amaze is a customer service platform built for ecommerce and online businesses, combining a shared inbox for email, live chat, SMS, and social messaging with a public and internal FAQ system. Its AI Agent can be trained on a store's own content to draft or send replies automatically, while automation rules assign, tag, and route conversations without manual work. Higher tiers add live visitor tracking, screen sharing, staff shift scheduling, and satisfaction surveys, and the whole platform is available through native iOS and Android apps.

Pricing runs from a flat $59 a month Starter plan capped at 500 active conversations, through per-agent Basic, Pro, and Plus tiers priced at $29, $49, and $69 a month, all covered by a 14 day free trial with no credit card required.

Key Features of Re:amaze

Re:amaze lists 9 documented features, including Shared inbox for email, live chat, SMS, and social channels, Re:amaze AI Agent trained on store content and Workflow automation and triggers. The list below covers what the product does rather than how it is marketed.

  • Shared inbox for email, live chat, SMS, and social channels
  • Re:amaze AI Agent trained on store content
  • Workflow automation and triggers
  • Public and embeddable FAQ / knowledge base
  • Live visitor tracking (Pro and above)
  • Screen sharing via Peek (Plus)
  • Collision detection and internal notes
  • Native iOS and Android mobile apps
  • Multi-brand support from one account

Re:amaze Pricing

Re:amaze lists 3 plans, from $29 to $69.

Basic

$29

per team member/month

Request pricing

Unlimited email inboxes, live chat, social channels, chatbots and basic reporting; annual billing is discounted on the same page.

Pro

$49

per team member/month

Request pricing

Adds multiple brand management, a custom domain, customizable email appearance and AI intents.

Plus

$69

per team member/month

Request pricing

The most popular plan, adding live screen sharing on top of everything in Pro.

Re:amaze Specifications

Re:amaze is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Live Support
  • Tickets
Integrations
Shopify, Google Workspace, RingCentral, Twilio, Aircall
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
reamaze.com

Re:amaze Videos

Re:amaze Screenshots

Re:amaze screenshot 1

Re:amaze Reviews

No reviews yet

Used Re:amaze? Share your experience and help other buyers decide.

Write the first review

Re:amaze FAQs

The Starter plan is a flat $59 a month for unlimited team members but caps usage at 500 active conversations a month; per-agent Basic plans start at $29 a month with unlimited conversations.

Yes, Re:amaze offers a 14-day free trial with access to Plus plan features, no credit card required.

Yes, on Pro and Plus plans Re:amaze integrates SMS and voice through third-party providers like Twilio or Aircall, which are billed separately from the Re:amaze subscription.

It is an AI assistant trained on a business's own content that can answer customer questions and draft replies automatically, with a set number of monthly resolutions included per plan.

Yes, the Pro plan and above let a single account manage support for multiple brands or storefronts.