Gorgias
VerifiedAI-powered ecommerce helpdesk with ticket-based pricing and deep Shopify integration.
See all screenshots - Deployment Cloud Based
- Starting price $40
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Gorgias?
Gorgias is a customer support helpdesk built specifically for ecommerce brands, with native integrations for Shopify, Shopify Plus, BigCommerce, and WooCommerce. It unifies email, live chat, social messaging, SMS, and voice into one inbox, and gives agents full order, subscription, and review context for each customer. An AI Agent can resolve conversations end to end and perform actions like processing cancellations, applying discounts, and tracking orders without human involvement.
Rather than charging per agent, Gorgias prices its Helpdesk by monthly ticket volume across Starter, Basic, Pro, and Advanced plans, with an optional AI Agent add-on billed per automated interaction. Basic, Pro, and Advanced include a free trial with no credit card required. Voice and SMS are available as usage based add-ons on any plan, and the platform connects to more than 250 apps including Klaviyo, Recharge, and Yotpo.
Key Features of Gorgias
Gorgias lists 9 documented features, including Multichannel support across email, live chat, social, SMS, and voice, AI Agent that automatically resolves conversations and takes actions like cancellations and discounts and Full ecommerce customer context including orders, reviews, and subscriptions. The list below covers what the product does rather than how it is marketed.
- Multichannel support across email, live chat, social, SMS, and voice
- AI Agent that automatically resolves conversations and takes actions like cancellations and discounts
- Full ecommerce customer context including orders, reviews, and subscriptions
- AI-detected topic and sentiment based ticket routing
- Native Shopify, Shopify Plus, BigCommerce, and WooCommerce integrations
- Macros, rules, and automation flows
- Help Center for customer self-service
- Real-time dashboards and automation statistics
- 250+ app integration library including Klaviyo, Yotpo, and Recharge
Gorgias Pricing
Gorgias lists 2 plans, from $40 to $90.
Starter
$40
per month
Monthly billing only, cancel any time, for smaller brands getting started on one platform. Includes 50 tickets and 30 automated interactions per month, split as helpdesk at $10 per month and AI agent at $30 per month, then $0.40 per ticket and $1.50 per automated interaction past the limit.
Basic
$90
per month
Monthly billing rate, or $77 per month billed annually at $924 per year. For growing brands whose support volume is outpacing their team: 300 tickets and 30 automated interactions per month, with the same $0.40 per ticket and $1.50 per interaction overage. Higher tiers on the page publish only their component prices, so they are not listed.
Gorgias Specifications
Gorgias is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Live Support
- Tickets
- Training
- Integrations
- Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Recharge, Loop Returns, Attentive, Yotpo, Slack
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- gorgias.com
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