Zoho Desk
VerifiedCloud help desk software with omnichannel ticketing and AI-powered support tools
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is Zoho Desk?
Zoho Desk is a cloud-based help desk and ticketing platform from Zoho Corporation that unifies email, phone, chat, social media, and web form support into a single omnichannel inbox. It offers a free plan for up to three agents, plus Express, Standard, Professional, and Enterprise paid tiers that progressively add live chat, telephony, its Zia AI assistant, blueprints, and multi-brand help centers.
Teams use Zoho Desk for automated ticket assignment, SLA-based escalation, custom reports, and a self-service knowledge base, and it integrates closely with other Zoho apps such as CRM and SalesIQ as well as third-party tools. A 15-day free trial requires no credit card, and annual billing offers savings of up to 34 percent over monthly pricing.
Key Features of Zoho Desk
Zoho Desk lists 9 documented features, including Omnichannel ticketing (email, phone, chat, social, WhatsApp, web forms), Zia AI assistant and automatic ticket tagging and Workflow automation and Blueprints. The list below covers what the product does rather than how it is marketed.
- Omnichannel ticketing (email, phone, chat, social, WhatsApp, web forms)
- Zia AI assistant and automatic ticket tagging
- Workflow automation and Blueprints
- Multi-department and multi-brand support
- SLA management with round-robin and skill-based assignment
- Knowledge base and ASAP self-service widget
- Custom reports and dashboards
- Live chat via Zoho SalesIQ
- Time tracking and billing
Zoho Desk Pricing
Zoho Desk lists 5 plans, starting free and running to ₹2,400.
Free
Free
Free forever plan with three user licenses. The acquired page quoted Indian rupee pricing.
Standard
₹800
per user/month
Billed annually. Adds contacts, accounts, notes and agent assignment.
Professional
₹1,400
per user/month
Billed annually. Light agents cost ₹ 345 each per month.
Zoho Desk Specifications
Zoho Desk is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Freelancers
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Tickets
- Training
- Integrations
- Zoho CRM, Zoho SalesIQ, Slack, Microsoft Teams, Jira, Salesforce, Google Workspace, Zapier
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- zoho.com
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