Calabrio

Contact center workforce optimization suite now combined with Verint under Thoma Bravo

Call Center Workforce Optimization Software

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Deployment Cloud Based
Starting price Custom
Free trial Not offered
Best for SMEs, Enterprises

What is Calabrio?

Calabrio ONE is a workforce optimization suite for contact centers covering employee scheduling, labor forecasting, call recording, quality management, real-time adherence, speech analytics, and performance management. Its Advanced Sentiment analysis separates customer and agent sentiment, and its self-scheduling tools, including a MyTime mobile app and an agentic AI scheduling copilot, let agents manage shifts and answer policy questions on their own.

In November 2025, Thoma Bravo completed its acquisition of Verint and merged it with its existing portfolio company Calabrio to form a combined AI-driven customer experience company. Calabrio's website now redirects to Verint's site under a Calabrio is Now Verint banner, and no separate Calabrio pricing page is currently published; buyers must request a quote through the combined company.

Key Features of Calabrio

Calabrio lists 8 documented features, including Employee scheduling and labor forecasting, Call recording and quality management and Real-time adherence tracking. The list below covers what the product does rather than how it is marketed.

Employee scheduling and labor forecasting
Call recording and quality management
Real-time adherence tracking
Speech analytics with Advanced Sentiment scoring
Agent-facing Performance Management portal with gamification
Agentic AI workforce scheduling copilot
Self-scheduling via the MyTime mobile app
Custom dashboards and reporting

Calabrio Pricing

Calabrio lists 1 plan without published figures. Pricing is quoted on request.

Custom

Request pricing

No public pricing page is available since Calabrio’s website now redirects to Verint; contact sales for a quote

Calabrio Specifications

Calabrio is available on web app and has iOS and Android apps. It offers an API.

Deployment: Cloud Based
Billing cycle: Yearly
Desktop: Web App
Mobile: iOS
Android
Languages: English
Built for: SMEs
Enterprises
Support: Email
Phone
Live Support
Training
Tickets
Integrations: Genesys Cloud, Amazon Connect, Cisco, Salesforce, Zendesk, Microsoft Teams, and other CCaaS/CRM platforms
Public API: Yes
Free trial: No
Free plan: No
Runs in browser: Yes
Customisable: Yes
Website: calabrio.com