Calabrio
VerifiedContact center workforce optimization suite now combined with Verint under Thoma Bravo
- Deployment Cloud Based
- Starting price Custom
- Free trial Not offered
- Best for SMEs, Enterprises
What is Calabrio?
Calabrio ONE is a workforce optimization suite for contact centers covering employee scheduling, labor forecasting, call recording, quality management, real-time adherence, speech analytics, and performance management. Its Advanced Sentiment analysis separates customer and agent sentiment, and its self-scheduling tools, including a MyTime mobile app and an agentic AI scheduling copilot, let agents manage shifts and answer policy questions on their own.
In November 2025, Thoma Bravo completed its acquisition of Verint and merged it with its existing portfolio company Calabrio to form a combined AI-driven customer experience company. Calabrio's website now redirects to Verint's site under a Calabrio is Now Verint banner, and no separate Calabrio pricing page is currently published; buyers must request a quote through the combined company.
Key Features of Calabrio
Calabrio lists 8 documented features, including Employee scheduling and labor forecasting, Call recording and quality management and Real-time adherence tracking. The list below covers what the product does rather than how it is marketed.
- Employee scheduling and labor forecasting
- Call recording and quality management
- Real-time adherence tracking
- Speech analytics with Advanced Sentiment scoring
- Agent-facing Performance Management portal with gamification
- Agentic AI workforce scheduling copilot
- Self-scheduling via the MyTime mobile app
- Custom dashboards and reporting
Calabrio Pricing
Calabrio lists 1 plan without published figures. Pricing is quoted on request.
Custom
Custom
No public pricing page is available since Calabrio’s website now redirects to Verint; contact sales for a quote
Calabrio Specifications
Calabrio is available on web app and has iOS and Android apps. It offers an API.
- cloud based
- web app
- ios
- android
- smes
- enterprises
- phone
- live support
- training
- tickets
Calabrio Videos
Calabrio Screenshots
Alternatives of Calabrio
AlternativesOther Call Center Workforce Optimization Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Calabrio.
AI-powered workforce engagement management built into Talkdesk's CX Cloud contact center platform
Workforce engagement management natively built into the Genesys Cloud CX platform
Call center quality assurance software with AI auto scoring and custom scorecards
Calabrio Comparisons
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Alternatives to Calabrio
Other Call Center Workforce Optimization Software products listed on SocialAtoZ.
