RingCentral Video

RingCentral Video is the meetings component of RingCentral's communications platform, and evaluating it means understanding the wider product it belongs to. RingCentral now describes itself as an agentic voice AI platform used by more than 600,000 businesses to automate, assist and analyse customer interactions end to end, with calls, messages and meetings unified across devices.

The AI direction is the company's clear emphasis. Out-of-the-box AI agents understand intent and automate outcomes, and custom agents can be built with AIR Pro. Notably, an agent can be built using natural language prompts with no coding, which puts agent creation within reach of the operations team that runs the phone system rather than requiring developers.

Those agents span channels rather than only voice, with conversational AI deployable across voice, SMS, chat and social. RingCentral describes its agents as creating a self-learning flywheel that improves every stage of the conversation journey, meaning performance is intended to compound as interaction volume grows.

For human teams, the platform manages agents, coaches performance and improves customer satisfaction on every interaction, and connects internal teams through AI-powered calls, messages and meetings. Events capability brings people together inside and outside the organisation. RingCentral was named in TIME's America's Best Companies 2026 list. Pricing is published on the RingCentral plans and pricing page.