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Centrical

Verified

Real-time performance management, gamification, and coaching for frontline teams

Gamification Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises

What is Centrical?

Centrical is a workforce performance management platform that combines real-time KPI tracking, gamification, microlearning, and coaching for frontline and customer facing teams. Originally launched in 2013 as GamEffective, the company rebranded to Centrical and now serves large enterprises across 150 countries in around 40 languages, including brands such as Coca-Cola, Microsoft, and Teleperformance.

The platform turns performance signals into leaderboards, badges, points, and game narratives like races and quests, while giving managers tools for coaching, recognition, and voice of the employee feedback. Centrical does not publish list pricing; all licenses are quoted per user based on the license type and feature set a customer selects.

Key Features of Centrical

Centrical lists 8 documented features, including Real-time KPI dashboards and gamified targets, Points, badges, and leaderboards and Game narratives such as races and quest based challenges. The list below covers what the product does rather than how it is marketed.

  • Real-time KPI dashboards and gamified targets
  • Points, badges, and leaderboards
  • Game narratives such as races and quest based challenges
  • Peer and manager recognition and kudos
  • Microlearning and knowledge quizzes
  • AI-powered coaching and role-play simulations
  • Voice of the employee feedback tools
  • Rewards and incentive management

Centrical Pricing

Centrical lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Priced per user, scales with license type

Request pricing

Centrical does not publish list prices. Contact sales for a breakdown of license types and features included.

Centrical Specifications

Centrical is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, Microsoft Dynamics 365, SAP, Zendesk, Slack, Microsoft Teams, CRM and contact center systems via API
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
centrical.com

Centrical Videos

Centrical Screenshots

Centrical screenshot 1

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Centrical FAQs

No, Centrical uses per-user custom pricing and requires contacting sales for a quote.

Centrical does not advertise a free plan or free trial; prospective customers can request a demo.

Contact centers, retail, banking, and other frontline-heavy industries use Centrical, with customers including Coca-Cola, Microsoft, and Teleperformance.

Yes, Centrical is available in around 40 languages across 150 countries.

Centrical is designed to connect to existing enterprise systems for performance data, though specific integrations depend on the license and deployment.