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HappyFox

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Multi-channel help desk and ticketing software with automation and a no-code knowledge base

Call Transfer Software Customer Service software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Available
  • Best for SMEs, Agencies, Enterprises

What is HappyFox?

HappyFox is a help desk and ticketing platform that centralizes support requests from email, chat, social media, and phone into a single queue. It includes rule based automation to route tickets to the right agent, mass actions for handling many tickets at once, and a drag and drop knowledge base builder that helps deflect repeat questions. Security features include SSL, 256 bit AES encryption, and role based access controls, and the platform offers separate AI, workflow, and reporting add-ons for teams that need them.

HappyFox prices its help desk on a per agent basis with an unlimited agent option for larger teams, and every plan opens with a 14 day free trial that requires no credit card. Exact tier prices are shown through HappyFox's own online pricing calculator rather than listed as fixed figures on its marketing pages.

Key Features of HappyFox

HappyFox lists 8 documented features, including Multi-channel ticketing across email, chat, social, and phone, Rule-based workflow automation and smart ticket assignment and Drag-and-drop no-code knowledge base builder. The list below covers what the product does rather than how it is marketed.

  • Multi-channel ticketing across email, chat, social, and phone
  • Rule-based workflow automation and smart ticket assignment
  • Drag-and-drop no-code knowledge base builder
  • Mass reply and bulk ticket actions
  • Custom ticket statuses and custom fields
  • Role-based permissions and IP-restricted access
  • Real-time reporting and agent/customer CSAT surveys
  • Asset and task management

HappyFox Pricing

HappyFox lists 3 plans without published figures. Pricing is quoted on request.

Basic

Custom

capped at 5 agents

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Entry-level per-agent plan for small teams; exact price shown via HappyFox’s pricing calculator

Unlimited-agent plans

Custom

typically for 20-25+ agents or high ticket volume

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Flat annual fee with a yearly ticket allowance instead of per-agent billing

Enterprise

Custom

volume-based

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Custom volume pricing for larger organizations

HappyFox Specifications

HappyFox is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Tickets
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
happyfox.com

HappyFox Videos

HappyFox Screenshots

HappyFox screenshot 1

HappyFox Reviews

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HappyFox FAQs

HappyFox uses per-agent pricing with an unlimited-agent option for larger teams; exact tier prices are shown through HappyFox's online pricing calculator rather than published as flat figures.

Yes, every HappyFox plan starts with a 14-day free trial that does not require a credit card.

Yes, HappyFox offers a discount for annual billing and additional discounts for qualifying non-profit and educational organizations.

No, HappyFox AI, Workflows, Autopilot, Chat, and BI are separate add-on products with their own pricing.

HappyFox includes SSL encryption, 256-bit AES data encryption, role-based permissions, and IP-restricted access controls.