Updox

Updox provides patient engagement and secure communication for healthcare practices, covering messaging, reminders, forms, telehealth and secure document exchange, and is now part of EverHealth.

Combining patient facing engagement with provider to provider secure messaging is a sensible pairing for a small practice, because the same front desk handles both. The person confirming an appointment is the person who also needs to send records to a referring physician, and expecting a small practice to operate two systems for what feels like one job means one of them goes unused.

Reducing inbound phone calls is where the value lands most concretely. A small practice's telephone is a bottleneck consuming staff attention all day, and moving appointment reminders, form completion and routine queries to text and portal messages returns that time directly, which a practice manager can feel rather than merely measure.

Secure document exchange carries the regulatory weight. Patient information sent by ordinary email is a HIPAA exposure, and a practice needs a compliant route that referring physicians will actually use, which in practice means one that is no harder than email. A referring physician will not adopt a compliant channel that costs them extra steps, so ease of use is a compliance property here.