Plans and Pricing
Compare pricing of SolarWinds Service Desk vs Compare with the following detailed pricing plan info. SolarWinds Service Desk comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of SolarWinds Service Desk and Jitbit Helpdesk for better insights.
Features
Compare between SolarWinds Service Desk and Jitbit Helpdesk on their key features and functionalities to pick the right one for your business.
- Incident management with automated ticket routing
- Employee self-service portal and service catalog
- Integrated IT asset management and license compliance
- AI-generated resolution summaries and virtual agent chatbot
- Sentiment analysis and auto-categorization of tickets
- Change and release management with ITIL workflows
- Multi-channel support via web, email, Teams and Slack
- Customizable dashboards and reporting widgets
- CMDB with network discovery (Advanced and Premier tiers)
- Email-to-ticket conversion
- AI-powered ticket summaries and response drafts
- "If This, Then That" automation macro engine
- Kanban board for ticket visualization
- Native iOS and Android apps
- Custom report builder
- Self-service portal with searchable knowledge base
- Cloud (SaaS) or self-hosted on-premise deployment
Additional Details
| Details | SolarWinds Service Desk | Jitbit Helpdesk |
|---|---|---|
| Languages | English | English |
| Country | United States | United Kingdom |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets | Email, Tickets |
| Target Audience | Startups, SMEs, Enterprises | Freelancers, Startups, SMEs |
| Platforms | Web App | Web App, Windows |
| Subscription Plans | Yearly | Monthly |
| Deployment | cloud based | cloud based, on premises |