Plans and Pricing
Compare pricing of SolarWinds Service Desk vs Compare with the following detailed pricing plan info. SolarWinds Service Desk comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of SolarWinds Service Desk and Jira Service Management for better insights.
Features
Compare between SolarWinds Service Desk and Jira Service Management on their key features and functionalities to pick the right one for your business.
- Incident management with automated ticket routing
- Employee self-service portal and service catalog
- Integrated IT asset management and license compliance
- AI-generated resolution summaries and virtual agent chatbot
- Sentiment analysis and auto-categorization of tickets
- Change and release management with ITIL workflows
- Multi-channel support via web, email, Teams and Slack
- Customizable dashboards and reporting widgets
- CMDB with network discovery (Advanced and Premier tiers)
- Incident, problem and change management
- Self-service portal with AI-powered knowledge base
- Configurable SLA policies with automated escalation
- Asset and configuration management (CMDB) with network discovery
- ITIL-certified change management workflows
- Deep integration with Jira Software and other Atlassian products
- Automation rules and REST API for custom integrations
- Multi-channel request intake (portal, email, chat)
Additional Details
| Details | SolarWinds Service Desk | Jira Service Management |
|---|---|---|
| Languages | English | English |
| Country | United States | Australia |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✔ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets | Email, Phone, Live Support, Training, Tickets |
| Target Audience | Startups, SMEs, Enterprises | Startups, SMEs, Agencies, Enterprises |
| Platforms | Web App | Web App |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based, on premises, hybrid |