Tidio
VerifiedLive chat and Lyro AI chatbot platform for small business customer support
- Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is Tidio?
Tidio is a live chat and AI customer support platform built for small and mid sized businesses. Its Lyro AI agent can be trained on a company's own knowledge base to answer visitor questions automatically, and the platform brings together live chat, email, and messaging from Instagram, WhatsApp, and Messenger in one dashboard. No-code automation flows, canned replies, and an in-widget video call feature help teams handle repetitive questions and close sales faster, and the chat widget integrates with Shopify, WordPress, and dozens of other tools.
Tidio offers a free plan covering 50 conversations a month, with paid Starter and Growth plans priced from roughly $24 and $49 a month, a higher usage based Plus plan starting near $300 a month, and a custom priced Premium tier; Lyro AI conversations are billed separately from the base plan.
Key Features of Tidio
Tidio lists 8 documented features, including Live chat widget with proactive messaging, Lyro AI agent trained on your knowledge base and Multichannel messaging (WhatsApp, Instagram, Messenger). The list below covers what the product does rather than how it is marketed.
- Live chat widget with proactive messaging
- Lyro AI agent trained on your knowledge base
- Multichannel messaging (WhatsApp, Instagram, Messenger)
- No-code automation flows and templates
- Ticketing and email inbox management
- Canned responses / saved replies
- In-widget video calls
- 40+ integrations including Shopify and WordPress
Tidio Pricing
Tidio lists 5 plans without published figures. Pricing is quoted on request.
Starter
$24.17
per month
Handles all customer conversations in one tool, with 100 billable conversations and a 7 day free trial.
Growth
$49.17
per month
Starts at this rate from 250 billable conversations, adding automation and collaboration.
Plus
$300
per month
Starts at $300 per month plus monthly usage, with AI and human conversations billed separately at lower rates.
Tidio Specifications
Tidio is available on web app. It offers an API, has a free trial and has a free plan.
- cloud based
- web app
- freelancers
- startups
- smes
- live support
- tickets
- training
Tidio Videos
Tidio Screenshots
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