Plans and Pricing
Compare pricing of Zendesk vs Compare with the following detailed pricing plan info. Zendesk comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Zoho Desk for better insights.
Features
Compare between Zendesk and Zoho Desk on their key features and functionalities to pick the right one for your business.
- Omnichannel ticketing (email, chat, phone, social)
- AI agents for automated resolution
- Agent Copilot with AI-assisted replies
- Knowledge base and help center
- Workflow automation and macros
- Analytics dashboards and reporting
- Skills-based routing and IVR
- App Builder for custom apps
- Sandbox environment (Enterprise)
- Omnichannel ticketing (email, phone, chat, social, WhatsApp, web forms)
- Zia AI assistant and automatic ticket tagging
- Workflow automation and Blueprints
- Multi-department and multi-brand support
- SLA management with round-robin and skill-based assignment
- Knowledge base and ASAP self-service widget
- Custom reports and dashboards
- Live chat via Zoho SalesIQ
- Time tracking and billing
Additional Details
| Details | Zendesk | Zoho Desk |
|---|---|---|
| Languages | english | english |
| Country | United States | India |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✔ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets, Training | Email, Phone, Live Support, Tickets, Training |
| Target Audience | startups, smes, agencies, enterprises | freelancers, startups, smes, agencies, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |