Plans and Pricing
Compare pricing of SolarWinds Service Desk vs Compare with the following detailed pricing plan info. SolarWinds Service Desk comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of SolarWinds Service Desk and osTicket for better insights.
Features
Compare between SolarWinds Service Desk and osTicket on their key features and functionalities to pick the right one for your business.
- Incident management with automated ticket routing
- Employee self-service portal and service catalog
- Integrated IT asset management and license compliance
- AI-generated resolution summaries and virtual agent chatbot
- Sentiment analysis and auto-categorization of tickets
- Change and release management with ITIL workflows
- Multi-channel support via web, email, Teams and Slack
- Customizable dashboards and reporting widgets
- CMDB with network discovery (Advanced and Premier tiers)
- Email, phone, and web ticket intake
- Customer self-service portal
- Knowledge base for self-service
- Auto-assignment and routing rules
- SLA management
- Customizable forms, fields, and ticket filters
- Plugin ecosystem for extended functionality
- Multi-department ticket queues
Additional Details
| Details | SolarWinds Service Desk | osTicket |
|---|---|---|
| Languages | English | English |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✔ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Tickets | Email, Phone, Tickets |
| Target Audience | Startups, SMEs, Enterprises | Startups, SMEs, Agencies |
| Platforms | Web App | Web App |
| Subscription Plans | Yearly | Monthly |
| Deployment | cloud based | cloud based, on premises |