Plans and Pricing
Compare pricing of Kustomer vs Compare with the following detailed pricing plan info. Kustomer comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Kustomer and Salesforce Service Cloud for better insights.
Features
Compare between Kustomer and Salesforce Service Cloud on their key features and functionalities to pick the right one for your business.
- Unified customer timeline across every channel and interaction
- Omnichannel messaging for chat, email, SMS, voice, WhatsApp, and social
- Kustomer IQ AI for message classification, suggested responses, and automation
- Custom objects and attributes for flexible CRM-style data modeling
- Visual workflow builder with conditional branching and external API calls
- Team Pulse real-time queue and agent supervision (Ultimate)
- Two-way message translation
- SAML single sign-on and SCIM provisioning (Ultimate)
- AI Agents for customer-facing and agent-assist automation (add-on)
- Case management and tracking
- Omnichannel routing across phone, chat, email, and social
- Configurable Service Console
- Einstein AI bots and article recommendations
- Skill-based intelligent case assignment
- Slack based case swarming
- Field service and appointment scheduling
- Knowledge base management
- Workflow and process automation
Additional Details
| Details | Kustomer | Salesforce Service Cloud |
|---|---|---|
| Languages | english | english |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Live Support, Tickets, Training | Email, Phone, Live Support, Training, Tickets |
| Target Audience | smes, agencies, enterprises | smes, agencies, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |