Plans and Pricing
Compare pricing of Kustomer vs Compare with the following detailed pricing plan info. Kustomer comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Kustomer and Kayako for better insights.
Features
Compare between Kustomer and Kayako on their key features and functionalities to pick the right one for your business.
- Unified customer timeline across every channel and interaction
- Omnichannel messaging for chat, email, SMS, voice, WhatsApp, and social
- Kustomer IQ AI for message classification, suggested responses, and automation
- Custom objects and attributes for flexible CRM-style data modeling
- Visual workflow builder with conditional branching and external API calls
- Team Pulse real-time queue and agent supervision (Ultimate)
- Two-way message translation
- SAML single sign-on and SCIM provisioning (Ultimate)
- AI Agents for customer-facing and agent-assist automation (add-on)
- Unified ticketing system across email, chat, and social
- SingleView customer journey and interaction history
- Kay AI agent for automated ticket resolution
- Smart ticket routing and auto-combining of duplicate inquiries
- Self-service knowledge base and step-by-step troubleshooters
- Reporting and analytics dashboards for CSAT and agent performance
- Automation rules and auto-responders
- Live chat widget
Additional Details
| Details | Kustomer | Kayako |
|---|---|---|
| Languages | english | english |
| Country | United States | United Kingdom |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Live Support, Tickets, Training | Email, Live Support, Tickets, Training |
| Target Audience | smes, agencies, enterprises | smes, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Transaction |
| Deployment | cloud based | cloud based |