SPI Software

SPI Software provides business application software for the vacation ownership industry, and its distinguishing characteristic is scope. The SPI platform includes a comprehensive set of modules covering the entire vacation ownership enterprise: sales, property management, loan servicing, receivables management, integrations and mobile applications.

That breadth reflects how unusual the timeshare business actually is. A vacation ownership operator is simultaneously running a resort, a sales operation and a consumer lending book, and loan servicing and receivables management are not functions a general hospitality system provides. Covering them in the same platform as property management is the reason a specialist vendor exists in this category at all.

SPI has decades of industry service behind it, and describes providing what it calls software magic for hundreds of resorts on data migration, rental programme management and strategic data analysis. Data migration in particular is worth noting, since a vacation ownership operator changing systems is moving decades of contract, ownership and payment history rather than a customer list.

The company's stated direction is guest-facing technology. It observes that resort guests are increasingly comfortable using technology before, during and after their vacations, expects this to become standard, and positions SPI as the way to get there now. Mobile applications are part of the module set for exactly that reason, and the platform is presented as covering management for every step of the customer journey. Pricing is not published.