SpryPoint

SpryPoint builds cloud native customer information and billing software for utilities, with products aimed at water and sewer, electric and gas providers. The vendor positions itself as a long term transformation partner rather than a software supplier, which reflects how these projects actually run.

Being cloud native rather than a hosted version of an older product is the technical claim that matters here. Many systems in this category began as on premises software and were later made available in a hosted form, which leaves the upgrade cycle, the customisation model and the release cadence looking much as they always did. A system designed for the cloud from the start can be updated continuously rather than through the multi year upgrade projects utilities have historically endured.

Water and sewer being addressed first is notable, since municipal water utilities are frequently the least well served by this market. They are smaller than electric utilities, have thinner IT budgets, and are often left running very old systems because the available replacements were built and priced for larger organisations.

Trust and compliance are called out as a distinct area, which is appropriate for software holding the account and payment data of an entire service territory, often for a public body answerable to elected officials.