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Hansen CIS

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Customer information system for energy and utilities within the Hansen portfolio

Utilities’ Customer Information System (CIS)
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  • Deployment Cloud Based, On Premises, SaaS
  • Starting price Not published
  • Free trial Not offered
  • Best for Medium Business, Large Enterprise

What is Hansen CIS?

Hansen CIS is the customer information system in Hansen Technologies' energy and utilities portfolio, sitting alongside Hansen powercloud, meter data management, energy data management and trading products. Hansen also serves communications and media, so the utilities line is one half of a business built around billing and customer management for regulated industries.

Serving both utilities and telecommunications is more relevant than it appears, because the two share their hardest problem. Both bill large customer populations for metered or rated consumption under regulatory oversight, with complex tariffs, frequent switching between providers and market interchange obligations. Billing engines built for that difficulty transfer between the sectors in a way general billing software does not.

The breadth of the utilities line reflects how much sits around a customer information system. Meter data management handles the readings that billing depends on, energy data management handles market data, and trading addresses wholesale purchasing. A utility needs all of these and their integration is where implementations usually struggle.

Recent additions include an AI agent for call centres and AI optimised power trading, alongside community solar support, which reflects distributed generation becoming a mainstream billing requirement rather than a special case.

Key Features of Hansen CIS

  • Utility customer information system
  • Metered consumption billing
  • Complex and regulated tariff handling
  • Meter data management integration
  • Energy data management
  • Utility EDI and market interchange
  • Community solar and distributed generation support
  • AI agent for call centres
  • Integration with wholesale trading systems
  • Experience across utilities and telecommunications billing

Hansen CIS Pricing

Not published

Not published

Request pricing

No rate is published. Hansen quotes per utility on customer numbers, modules and implementation scope.

Hansen CIS Specifications

Deployment
  • Cloud Based
  • On Premises
  • SaaS
Desktop
  • Web App
Built for
  • Medium Business
  • Large Enterprise
Support
  • Email
  • Phone
  • Knowledge Base
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
No
Website
hansencx.com

Hansen CIS Videos

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Hansen CIS FAQs

No rate is published. Hansen asks buyers to make contact, with pricing depending on customer numbers, modules and implementation scope.

Both bill large customer populations for metered or rated consumption under regulatory oversight, with complex tariffs, switching and market interchange. Billing engines built for that transfer between the sectors.

Meter data management for the readings billing depends on, energy data management for market data, EDI for market interchange and trading for wholesale purchasing. Integrating these is where implementations usually struggle.

Yes. Community solar support is offered, reflecting that customers exporting to the grid have become a mainstream billing requirement rather than an exception to be handled manually.

An AI agent for call centres and AI optimised power trading are listed among the current solution offerings in the energy and utilities line.