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Smartico

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Unified CRM and gamification platform built for iGaming player engagement and retention

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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Smartico?

Smartico is a Bulgaria-based platform that combines CRM automation with gamification tools specifically for online casino and betting operators. It offers real-time journey builders, dynamic player segmentation, churn-prediction AI models, and a bonus engine, alongside gamification mechanics such as missions, levels, leaderboards, tournaments, and free-to-play mini-games like scratch cards and loyalty wheels.

The company positions itself as a single system replacing separate CRM and gamification vendors for iGaming brands. Pricing is not published; operators must request a demo and receive a custom quote typically scaled to monthly active users. Founded in 2018 and headquartered in Sofia, Bulgaria, Smartico also has representation in Ukraine and Israel.

Key Features of Smartico

Smartico lists 8 documented features, including CRM automation and journey builder, Missions, levels and leaderboards and Free-to-play mini-games (loyalty wheel, scratch cards, daily loot boxes). The list below covers what the product does rather than how it is marketed.

  • CRM automation and journey builder
  • Missions, levels and leaderboards
  • Free-to-play mini-games (loyalty wheel, scratch cards, daily loot boxes)
  • Dynamic bonus and jackpot engine
  • Tournaments and raffles
  • AI models for churn prediction and LTV
  • Dynamic player segmentation and A/B testing
  • Personalized banners and avatars

Smartico Pricing

Smartico lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Scaled to monthly active users

No public pricing tiers; pricing is quoted per operator after a demo request

Smartico Specifications

Smartico is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Training
Integrations
iGaming operator platforms, payment providers, affiliate marketing systems
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
smartico.ai

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Smartico FAQs

Smartico is built specifically for online casino, betting and other iGaming operators, though it also positions itself for broader fintech and gaming use cases.

Smartico does not publish a self-serve free trial; prospective customers request a demo and receive tailored access.

No. Smartico uses custom, quote-based pricing generally scaled to an operator's monthly active users, obtained by booking a demo.

Missions, levels, leaderboards, tournaments, raffles, and free-to-play mini-games such as scratch cards, loyalty wheels and daily loot boxes.

Yes. It bundles CRM automation, real-time journey builders, segmentation, churn prediction and A/B testing alongside its gamification suite.