Salesforce Field Service
VerifiedAI-powered scheduling, dispatch, and mobile workforce management built on Salesforce CRM
- Deployment Cloud Based
- Starting price $175/user/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Salesforce Field Service?
Salesforce Field Service is a field service management platform built on the Salesforce CRM that connects dispatchers, mobile technicians, and contractors on one system. It includes an AI-powered dispatch console with Global and In-Day scheduling optimization, which factors in travel time, technician skills, and job priority to assign the right person to each job. Technicians use a mobile app that works offline to view work orders, capture signatures, and take payment in the field, while Visual Remote Assistant lets experts guide site visits remotely over video.
Pricing is per user per month on annual contracts, on top of a required Service Cloud license. On Enterprise Edition, Dispatcher and Technician licenses cost $175 per user per month, Contractor licenses start at $55, Contractor Plus at $80, and the bundled Field Service Plus edition is $230. Agentforce 1 Field Service, which adds AI agents and predictive scheduling, costs $650 per user per month. Unlimited Edition pricing is higher. Salesforce offers a 30-day free trial of Service Cloud but no permanent free plan.
Key Features of Salesforce Field Service
Salesforce Field Service lists 10 documented features, including AI-powered Global and In-Day scheduling optimization, Intelligent dispatch console built into the CRM and Offline-capable mobile app for technicians (iOS/Android). The list below covers what the product does rather than how it is marketed.
- AI-powered Global and In-Day scheduling optimization
- Intelligent dispatch console built into the CRM
- Offline-capable mobile app for technicians (iOS/Android)
- Work order, asset, and inventory management
- In-field quoting and payment collection
- Agentforce AI agents and Scheduling Agent
- Visual Remote Assistant for remote video guidance
- Contractor and Contractor Plus portal for extended workforce
- Predictive maintenance via Connected Assets and event orchestration
- Customer appointment tracking with Appointment Assistant
Salesforce Field Service Pricing
Salesforce Field Service lists 6 plans without published figures. Pricing is quoted on request.
Dispatcher
$175/user/month
Enterprise Edition, billed annually
AI scheduling and route optimization, real-time visibility, job reallocation
Technician
$175/user/month
Enterprise Edition, billed annually
Offline mobile app, in-field quoting and payment
Contractor
$55/user/month
or $22/login, Enterprise Edition
Secure mobile access to assigned work orders for extended workforce
Contractor Plus
$80/user/month
or $32/login, Enterprise Edition
Adds contractor portal, cross-sell/upsell, and performance tracking
Field Service Plus
$230/user/month
Enterprise Edition, billed annually
Combines Dispatcher, Technician, Service Cloud, and Sales Cloud
Agentforce 1 Field Service
$650/user/month
Enterprise Edition, billed annually
Full AI suite including Scheduling Agent and unlimited Agentforce usage
Salesforce Field Service Specifications
Salesforce Field Service is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- cloud based
- web app
- ios
- android
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
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