Plans and Pricing
Compare pricing of Freshservice vs Compare with the following detailed pricing plan info. Freshservice comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and SolarWinds Service Desk for better insights.
Features
Compare between Freshservice and SolarWinds Service Desk on their key features and functionalities to pick the right one for your business.
- Incident, problem and change management
- IT asset management with automated discovery and lifecycle tracking
- Service catalog and self-service portal
- Freddy AI for ticket triage, summarization and recommendations
- 24/7 virtual agent in Slack and Microsoft Teams
- Workflow Automator and Orchestration Center for cross-tool automation
- Configuration management database (CMDB)
- Advanced reporting and multi-location support
- Incident management with automated ticket routing
- Employee self-service portal and service catalog
- Integrated IT asset management and license compliance
- AI-generated resolution summaries and virtual agent chatbot
- Sentiment analysis and auto-categorization of tickets
- Change and release management with ITIL workflows
- Multi-channel support via web, email, Teams and Slack
- Customizable dashboards and reporting widgets
- CMDB with network discovery (Advanced and Premier tiers)
Additional Details
| Details | Freshservice | SolarWinds Service Desk |
|---|---|---|
| Languages | english | english |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Training, Tickets | Email, Phone, Live Support, Tickets |
| Target Audience | startups, smes, agencies, enterprises | startups, smes, enterprises |
| Platforms | web app | web app |
| Subscription Plans | Yearly | Yearly |
| Deployment | cloud based | cloud based |