CallCabinet

CallCabinet provides call recording and conversation analytics across any deployment, platform and location, with compliance as its organising principle. It tracks regulatory regimes including Dodd-Frank, MiFID II, GDPR, POPIA and PCI DSS and updates as those develop, allows custom policies to be set at a granular level, and automatically redacts payment card, health and personally identifiable information from both the audio and the transcription of every call.

Redacting the audio itself is the capability that distinguishes it. Masking a card number in a transcript leaves it spoken in the recording, which means the recording remains a liability, and removing it from both is what allows a contact centre to keep calls at all under card industry rules.

Tracking regulations as they change is the other half of the same argument. A compliance obligation that shifts leaves recordings made under the previous interpretation, and a vendor that maintains the ruleset removes work a compliance team would otherwise repeat.

Selling through resellers, channel partners and carriers shapes how it is bought. Most customers meet it through their communications provider rather than directly, which usually means it arrives as part of a wider contract.