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Unbabel

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AI and human-powered LangOps platform for enterprise translation and multilingual customer support.

AI Translation Tool Machine Translation Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Agencies, Enterprises

What is Unbabel?

Unbabel is a Language Operations (LangOps) platform that combines neural machine translation with human editors to help enterprises deliver multilingual customer support and content at scale. Its AI quality estimation gives teams visibility into translation performance, and workflows can be tuned for speed, quality, or cost depending on market or content type. The platform integrates with tools such as Zendesk, Salesforce, Intercom, and Freshdesk, and its proprietary TowerLLM model powers translation across dozens of languages.

Founded in Lisbon, Portugal in 2013, Unbabel was acquired by TransPerfect in August 2025 and now operates as a division within TransPerfect. It continues to serve enterprise customers such as Adidas, Patagonia, and Skyscanner, with pricing available only through custom quotes based on volume and requirements.

Key Features of Unbabel

Unbabel lists 8 documented features, including Neural machine translation combined with human editors (LangOps), AI quality estimation and performance analytics and TowerLLM proprietary translation-focused language model. The list below covers what the product does rather than how it is marketed.

  • Neural machine translation combined with human editors (LangOps)
  • AI quality estimation and performance analytics
  • TowerLLM proprietary translation-focused language model
  • Configurable speed, quality, and cost per market or content type
  • Integrations with Zendesk, Salesforce, Intercom, and Freshdesk
  • ISO 27001 certified data security
  • Direct PDF and document translation
  • Translation API for custom workflows

Unbabel Pricing

Unbabel lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Volume-based

Request pricing

No public pricing is listed. Cost depends on translation volume, language pairs, turnaround time, and quality tier; contact sales for a quote.

Unbabel Specifications

Unbabel is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Zendesk, Salesforce, Intercom, Freshdesk, Microsoft Dynamics
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
unbabel.com

Unbabel Videos

Unbabel Screenshots

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Unbabel FAQs

No. Unbabel does not list prices on its website; pricing is quoted based on translation volume, language pairs, and quality tier, so you need to contact sales for a custom quote.

Unbabel was acquired by TransPerfect in August 2025 and now operates as a division of TransPerfect, though it continues to run its LangOps platform for existing and new customers.

Unbabel supports over 100 languages using its TowerLLM translation model combined with human editors for quality assurance.

Unbabel integrates with customer service and CRM platforms such as Zendesk, Salesforce, Intercom, and Freshdesk.

Both. Unbabel automates translation with machine translation and AI quality estimation, then routes content to human editors when needed for accuracy.