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Unbabel

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What is Unbabel?

Unbabel is a Language Operations (LangOps) platform that combines neural machine translation with human editors to help enterprises deliver multilingual customer support and content at scale. Its AI quality estimation gives teams visibility into translation performance, and workflows can be tuned for speed, quality, or cost depending on market or content type. The platform integrates with tools such as Zendesk, Salesforce, Intercom, and Freshdesk, and its proprietary TowerLLM model powers translation across dozens of languages.

Founded in Lisbon, Portugal in 2013, Unbabel was acquired by TransPerfect in August 2025 and now operates as a division within TransPerfect. It continues to serve enterprise customers such as Adidas, Patagonia, and Skyscanner, with pricing available only through custom quotes based on volume and requirements.

Key Features of Unbabel

Here are the powerful features that make Unbabel stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Neural machine translation combined with human editors (LangOps)
  • AI quality estimation and performance analytics
  • TowerLLM proprietary translation-focused language model
  • Configurable speed, quality, and cost per market or content type
  • Integrations with Zendesk, Salesforce, Intercom, and Freshdesk
  • ISO 27001 certified data security
  • Direct PDF and document translation
  • Translation API for custom workflows

Unbabel Pricing

Here are the pricing plans for Unbabel. Choose the plan that best fits your requirements and budget.

Custom

Custom

Volume-based

Free Trial

No public pricing is listed. Cost depends on translation volume, language pairs, turnaround time, and quality tier; contact sales for a quote.

Unbabel Specifications

Get a closer look at the technical specifications and system requirements for Unbabel. Find out if it's compatible with your operating system and other software.

Software Tagline :
AI and human-powered LangOps platform for enterprise translation and multilingual customer support.
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • agencies
  • enterprises
Available Support :
  • email
  • live support
  • training
  • tickets
Integrations :
Zendesk, Salesforce, Intercom, Freshdesk, Microsoft Dynamics
Product Url :
https://unbabel.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

Unbabel Videos

Unbabel Screenshots

Overall Unbabel Reviews

Here's our unbiased review of Unbabel. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Unbabel Pros and Cons

Unbabel FAQs

No. Unbabel does not list prices on its website; pricing is quoted based on translation volume, language pairs, and quality tier, so you need to contact sales for a custom quote.

Unbabel was acquired by TransPerfect in August 2025 and now operates as a division of TransPerfect, though it continues to run its LangOps platform for existing and new customers.

Unbabel supports over 100 languages using its TowerLLM translation model combined with human editors for quality assurance.

Unbabel integrates with customer service and CRM platforms such as Zendesk, Salesforce, Intercom, and Freshdesk.

Both. Unbabel automates translation with machine translation and AI quality estimation, then routes content to human editors when needed for accuracy.