Best Hosted PBX Software

Hosted PBX systems offer cost-effective access to advanced telephony features without the high costs and maintenance requirements of on-premise PBX systems. They streamline communication and enable remote work capabilities, making them a popular choice for businesses seeking flexibility and scalability.

To qualify as a hosted PBX (cloud PBX) system, a product must:

  • Provide a cloud-based telephone system hosted on the service provider’s servers, eliminating the need for on-premise hardware.
  • Enable voice communication over the internet (VoIP) instead of traditional phone lines.
  • Offer enterprise-grade phone system features, such as call routing, voicemail, auto attendants, and call control through web and mobile interfaces.
  • Allow remote employees to use the business phone system and number, as it is not tied to a physical location.
  • Require minimal setup and IT involvement, with the provider handling maintenance, updates, and upkeep.
  • Provide a user-friendly interface for employees to manage calls and features while working from anywhere.


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FAQs of Hosted PBX Software

Hosted PBX, also known as a virtual PBX, is a private branch exchange (PBX) managed and operated by a service provider. It enables companies to make and receive phone calls over the internet, serving as a modern alternative to traditional PBX systems that rely on copper wires and landline phones.

Our pricing structure is straightforward:

  • R69 per month per extension.
  • R69 per month for the incoming 010 number.
  • Additional R30 per extension for recordings.
  • Local calls charged at 45 cents per minute.
  • Cell phone calls charged at 70 cents per minute.

The main difference between traditional PBX and hosted PBX lies in their technology. While traditional PBX relies on physical hardware and landlines, hosted PBX utilizes VoIP technology to transmit voice traffic over the internet. This means that hosted PBX systems use broadband connections for both incoming and outgoing calls.

Cloud-based Private Branch Exchange (PBX), also referred to as cloud PBX or virtual PBX, is a telephone service hosted in the cloud. It replicates the functionality of a traditional Private Branch Exchange while eliminating the associated inconveniences.

Enhanced disaster recovery and backup: A hosted PBX system virtualizes your office, providing flexibility to access it from alternative locations or even from home. This improves your organization’s resilience in the event of emergencies or downtime at your office premises.