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Vonage IVR

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Business phone system and Voice API platform with menu based and programmable IVR

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price $19.99/month
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Vonage IVR?

Vonage, now part of Ericsson, provides interactive voice response through two distinct product lines. Its Vonage Business Communications plans, Mobile, Premium, and Advanced, include phone trees and multi level auto attendants for small and mid sized businesses, alongside call recording, call transfer, and CRM integrations with Salesforce, Microsoft Dynamics, and Zoho. Separately, Vonage's Voice API lets developers build fully custom IVR flows and pay per minute, which suits software teams embedding voice into their own products.

Vonage targets both non technical business users who want a ready made phone system and developers who need programmable building blocks, with seat based plans and usage based API pricing to match each audience.

Key Features of Vonage IVR

Vonage IVR lists 9 documented features, including Multi level IVR and virtual receptionist, Voice API for fully custom, code based IVR flows and Call recording, call transfer, and voicemail to email. The list below covers what the product does rather than how it is marketed.

  • Multi level IVR and virtual receptionist
  • Voice API for fully custom, code based IVR flows
  • Call recording, call transfer, and voicemail to email
  • CRM integrations with Salesforce, Microsoft Dynamics, Zoho
  • Microsoft Teams and Slack integrations
  • Video conferencing with screen sharing
  • SMS and MMS messaging
  • AI Studio low code workflow builder
  • Pay per minute usage billing for Voice API

Vonage IVR Pricing

Vonage IVR lists 4 plans. Three carry a published figure, from $19.99 to $39.99; the rest are quoted on request.

Mobile

$19.99/month

per line

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Entry level plan with unlimited domestic calling, SMS, and mobile/desktop apps

Premium

$29.99/month

per line

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Adds multi level auto attendant, CRM integrations, and video conferencing

Advanced

$39.99/month

per line for 1-4 lines; lower per line rates at higher line counts

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Adds automatic call recording, call transcription, and visual voicemail

Voice API

$0.014/min

pay as you go

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Usage based programmable voice and IVR for developers, billed per second

Vonage IVR Specifications

Vonage IVR is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Salesforce, Microsoft Dynamics, Zoho, Microsoft Teams, Slack, Google Workspace, QuickBooks Online
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
vonage.com

Vonage IVR Videos

Vonage IVR Screenshots

Vonage IVR screenshot 1

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Vonage IVR FAQs

Yes. Vonage Business Communications plans include ready made phone trees and auto attendants, while the separate Voice API lets developers build fully custom IVR logic in code.

The Voice API is pay as you go, starting around $0.014 per minute and billed down to the second, separate from the per line business communication plans.

Multi level auto attendant and IVR features are available starting on the Premium plan and above in Vonage Business Communications.

Vonage operates as a subsidiary of Ericsson following an acquisition that completed in 2022, but continues to sell communications products under the Vonage brand.