RepairDesk

RepairDesk provides repair shop management with unified communication handling email, text and social media messages, a phone system with call notifications and missed call logs, and appointment management.

Unified communication is the capability that identifies what actually consumes a repair shop's day, and it is not repairs.

A phone repair shop receives constant enquiries through every channel a customer might use: a call asking whether a screen is in stock, a text asking if the device is ready, a Facebook message asking about price, an email chasing a quote. Each is short, each interrupts work in progress, and each arrives somewhere different.

The technician is also the person answering, because a small shop has one or two staff. Every interruption pauses a repair mid-way, and a paused repair with a device open on the bench is where mistakes and lost screws happen.

Bringing every channel into one queue does not stop the interruptions but it makes them manageable, and more importantly it means the answer to whether a device is ready comes from the ticket system rather than from memory.

Missed call logging is a small feature with a direct revenue effect. A missed call in this trade is usually a customer with a broken phone who will walk to whichever shop answers, and knowing who called means calling them back before they do.

Appointment management addresses the scheduling problem specific to repair, where a device must be present for the work and a customer waiting in the shop is different from one leaving it overnight.

Pricing is published at $99 for automating and managing operations and $149 for businesses with high sales volume.