Plans and Pricing
Compare pricing of NICE CXone vs Compare with the following detailed pricing plan info. NICE CXone comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of NICE CXone and Microsoft Dynamics 365 for better insights.
Features
Compare between NICE CXone and Microsoft Dynamics 365 on their key features and functionalities to pick the right one for your business.
- 30+ channel omnichannel routing
- Automatic call distribution (ACD) and IVR
- AI-powered chatbots and self-service
- Agent Assist Hub with CRM and knowledge base data
- Workforce management and scheduling automation
- Quality management and coaching tools
- Interaction and speech analytics
- Real-time and historical reporting dashboards
- CRM integrations
- Cloud-based deployment with no on-premises hardware
- Sales pipeline and opportunity management
- AI powered sales insights and Copilot recommendations
- Customer service case management and omnichannel support
- Marketing journey orchestration via Customer Insights
- Field service scheduling and work order management
- Native integration with Microsoft 365, Teams, and Outlook
- Power BI reporting and dashboards
- Low-code customization with Power Apps and Power Automate
- Conversation intelligence and call analytics
- Contact center voice and digital channel engagement
Additional Details
| Details | NICE CXone | Microsoft Dynamics 365 |
|---|---|---|
| Languages | English | English |
| Country | Israel | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Training, Tickets | Email, Phone, Live Support, Training, Tickets |
| Target Audience | SMEs, Agencies, Enterprises | SMEs, Agencies, Enterprises |
| Platforms | Web App | Web App, Windows |
| Subscription Plans | Monthly | Monthly |
| Deployment | cloud based | cloud based |